Consumer Law

On December 19, 2025, Governor Kathy Hochul signed the Fostering Affordability and Integrity through Reasonable (FAIR) Business Practices Act (“the Act”) into law. We previously wrote a blog post about the Act, which was introduced to update and expand New York’s current consumer protection law, Sections 349 and 350 of the New York General Business Law (“GBL”), to encompass a broader range of practices and claims.  The proposed legislation was previously announced by New York Attorney General Letitia James on March 13, 2025, and was passed through the New York State Senate and State Assembly on June 18, 2025.

Between its announcement in March and its passage into law, the Act underwent significant changes.  Among other notable changes:Continue Reading New York Passes the FAIR Business Practices Act

The California Supreme Court held in Hohenshelt v. Golden State Foods Corp., __ P.3d __, 2025 WL 2302229 (Cal. Aug. 11, 2025) that the Federal Arbitration Act (“FAA”) does not preempt Section 1281.98 of the California Arbitration Act (“CAA”), a provision providing that, under certain circumstances, a party that fails to pay arbitration fees promptly has waived its right to arbitrate. 

Hohenshelt saved Section 1281.98 from preemption by rejecting a strict interpretation of the statute, holding that a party that fails to pay arbitration fees on time may avoid waiver by invoking other provisions of the California Civil Code.  California Courts of Appeal were previously split on the question of whether the FAA preempts Section 1281.98 of the CAA.  A split remains among U.S. federal district courts on the preemption question, although the California Supreme Court’s interpretation of the statute will govern in those courts going forward.

The defendant in Hohenshelt successfully compelled arbitration of its former employee’s lawsuit pursuant to an arbitration clause that required the employer to pay certain “reasonable fees and costs unique to arbitration as well as the costs of the arbitrator.”  Id. at *2 (quoting the arbitration agreement).  After the employer did not pay two invoices for arbitrator fees by the statutory deadline, the employee filed a motion in superior court to withdraw his case from arbitration and proceed in court under Cal. Code Civ. Proc. § 1281.98.

Section 1281.98 states that where “an employment or consumer arbitration…requires the drafting party” to “pay certain fees and costs,” those fees or costs must be “paid within 30 days after the due date.”  If the fees are not timely paid, “the drafting party is in material breach of the arbitration agreement,” and “waives its right to compel the employee or consumer to proceed with that arbitration.”  Lower courts had interpreted the statute as creating a bright-line rule that foreclosed any inquiry into the defendant’s reason for delay.  For example, one court found that a party waived its arbitration rights where its payment was six days late because its counsel was “caught in the throes of a natural disaster.”  Colon-Perez v. Security Industry Specialists, Inc., 108 Cal.App.5th 403 (2025). 

The California Supreme Court rejected this strict interpretation.  The Court concluded that Section 1281.98 did not displace background legal principles that prevent “unjust forfeiture of contractual rights,” for example where the breach results from “good faith mistake, inadvertence, or other excusable neglect” and the nonperforming party “adequately compensates” the nonbreaching party for any harm caused by the delay.   Hohenshelt, at *7.  The Court determined that the California Legislature did not intend to penalize such inadvertent delay but was instead “concerned about cases where willful nonpayment” was used as a “tactic to indefinitely postpone resolution of employee or consumer claims.”  Id. at *10.  Accordingly, the Court “constru[ed] section 1281.98 in harmony with background statutes and principles that allow relief from forfeiture where nonperformance is not willful, fraudulent, or grossly negligent.”  Id. at *12.

Having harmonized the statute with “generally applicable state law contract principles,” id. at *1, the Court held that Section 1281.98 did not run afoul of the U.S. Supreme Court’s “equal treatment” principle requiring arbitration agreements to be enforceable on the same grounds as those that apply to other contracts, and thus was not preempted by the FAA.  Id.  

The exact dividing line between excusable neglect and the type of breach that will result in waiver is not clear from the Court’s opinion and will surely be the subject to future litigation. 

A party drafting an employee-facing or consumer-facing arbitration agreement may mitigate the risk of waiver by expressly extending the number of days in which the parties to the arbitration must pay any required fees or costs, which Section 1281.98 permits.  Parties may even be able to avoid Section 1281.98 entirely by stating expressly that their agreement to arbitrate is governed by the FAA, not the CAA, though the Court expressly left open the question of whether parties may contractually opt out of Section 1281.98 altogether. Continue Reading CA Supreme Court Smooths Edges of Arbitration Invoice Payment Statute to Save it from Federal Preemption

Extending its recent decision in Lytle v. Nutramax Laboratories, Inc., 114 F.4th 1011, 1032 (9th Cir. 2024), the Ninth Circuit recently affirmed class certification in a false advertising case based in part on an unexecuted and “not yet fully developed” damages model.  The panel reasoned that the expert’s explanation of the damages model he proposed to (but had not yet) run established that the model “could reliably measure damages on a classwide basis and adequately for present purposes matched [plaintiff’s] theory of harm.”  The panel also confirmed that in some cases, false advertising plaintiffs can benefit from an inference of classwide materiality and reliance under California law.Continue Reading Ninth Circuit Affirms Class Certification Based on Unexecuted Damages Model

This week, the Ninth Circuit held that state law mislabeling claims were not preempted at the pleading stage simply because the plaintiff failed to allege use of an FDA-approved sampling process when testing the product’s nutritional content.  Scheibe v. ProSupps USA, LLC, __ F.4th __, 2025 WL 1430272 (9th Cir. Jun. 23, 2025). Continue Reading Ninth Circuit Limits FDCA’s Preclusive Sweep at Pleading Stage in Food Mislabeling Case

Food mislabeling class actions are increasingly common.  Last week, the Northern District of California denied a motion for class certification involving allegations of false labeling on ghee, a clarified butter product, because the plaintiff failed to produce evidence  

Defendant Ancient Organics, a ghee manufacturer, made representations on its packaging

Continue Reading Ghee, I Can’t Believe I Need Evidence: N.D. Cal. Denies Class Certification in Food Labeling Case

On Thursday March 13, 2025, New York Attorney General Letitia James announced proposed legislation to expand New York’s consumer protection law: the Fostering Affordability and Integrity through Reasonable (FAIR) Business Practices Act (“the Act”). The Act would update and expand New York’s current consumer protection law, Sections 349 and 350 of the New York General Business Law (“GBL”), to encompass a broader range of practices and claims.

The current versions of Sections 349 and 350 make unlawful certain deceptive business acts and practices and false advertising.  The Act would amend Section 349 to cover not only “deceptive” business acts and practices, but also conduct that may fall under vague definitions of “unfair” and “abusive” acts and practices.  The Act would further expand Section 349 by making it applicable “regardless of whether or not that act or practice is consumer-oriented [or] has a public impact or impact on consumers ….” The Act would also increase statutory damages to $1,000 and grant standing to organizations and third parties to the fullest extent otherwise permitted by law. However, the Act would also create affirmative defenses that limit plaintiffs to individuals and small entities, and excludes acts or practices that could be addressed by federal securities or intellectual property laws or that involve “high-value experienced commercial transaction[s]” directed exclusively to the parties to such transactions.Continue Reading New York Proposes New Consumer Protection Law

In Bates v. Abbott Laboratories, the Second Circuit affirmed dismissal of a consumer class action challenging the labeling of Ensure shakes and drinks as materially misleading.  2025 WL 65668, at *1–2 (2d Cir. Jan. 10, 2025). Continue Reading Second Circuit Affirms Dismissal of Consumer Class Action Challenging Nutrition Shakes and Drinks As Misleading

On December 17th, the Federal Trade Commission (“FTC”) announced its final rule intended to require the display of total price for tickets to live events and for short-term lodging.  

The rule will require businesses that offer, display, or advertise a price for live-events tickets and short-term lodging to clearly and conspicuously disclose a total price inclusive of all mandatory fees (excluding shipping and government fees).  And, before checkout, this total price must be displayed more prominently than other pricing information (such as itemized fees or surcharges).   

The rule also prohibits businesses from misrepresenting any fee or charge associated with tickets and lodging—including the fee’s nature, purpose, amount, or refundability.Continue Reading Hidden No More: FTC Finalizes Rule Restricting Hidden Fees for Live-Event Tickets and Short-Term Lodging

Despite a lead plaintiff with unique injuries, the Northern District of Indiana recently certified a class seeking economic damages under Indiana’s consumer protection statute in a case challenging contaminated hand sanitizer manufactured by 4e Brands North America, LLC.  Callantine v. 4e Brands North America, LLC, 2024 WL 4903361 (N.D. Ind. Nov. 27, 2024). 

In June 2020, Defendant 4e voluntarily recalled all of its hand sanitizer lots due to the presence of methanol.  The plaintiff filed a class action lawsuit two months later, alleging that she had suffered both economic and personal injuries, and that she was entitled to statutory damages.  The individual class members’ damages, however, would be “largely limited to statutory damages.” Continue Reading Unique Injuries No Bar to Class Certification Pursuing Economic Damages

In a significant decision for businesses who are attempting to revise their consumer arbitration clauses to address the prospect of mass arbitration, the Ninth Circuit affirmed the district court’s denial of Live Nation and Ticketmaster’s motion to compel arbitration, based largely on the content of the mass arbitration provisions of their arbitration agreement.  Heckman v. Live Nation Ent., Inc., – F.4th –, 2024 WL 4586971 (9th Cir. Oct. 28, 2024).  The court concluded that the “dense, convoluted and internally contradictory” arbitration rules cross referenced in Ticketmaster’s arbitration provision, along with other elements of the provision, rendered it unenforceable.  The court also held, on an alternate basis, that the Federal Arbitration Act (FAA) did not even apply to the mass arbitration procedure at issue because it is “not arbitration as envisioned by the FAA.”Continue Reading A Closer Look: Ninth Circuit Holds Arbitration Agreement with Certain Mass Arbitration Protocols Unenforceable